Privacy Policy

PRIVACY POLICY

Central Funeral Services has published the following documents to support good data protection practice and to comply with current Data Protection law.
Privacy Notice – Clients & Visitors
Privacy Notice – Staff
Data Protection Policy
You can find information about the changes in data protection law from the Information Commissioner’s Office (ICO).
We take your privacy very seriously. You can contact us at cfsfuneralservices@gmail.com

PRIVACY NOTICE: CLIENTS & VISITORS

At Central Funeral Services, your privacy is important to us. This privacy notice aims to explain how we look after your data, why we process your data and how your data is used, stored and protected. This privacy notice will also advise you how to access your data, make changes and stay informed.

WHO WE ARE

We are an award winning independent, family owed funeral directors, located in Scotland and we provide a range of professional funeral services and related goods. We will process your personal data to provide you with goods and services, to fulfil our responsibilities Protection law. Our Data Protection Officer can be contacted at cfsfuneralservices@gmail.com

HOW WE LOOK AFTER YOUR DATA

1. We will comply with data protection law which means your personal data will be:-
2. Processed lawfully, fairly and in a transparent manner;
3. Collected for specific, explicit and legitimate purposes;
4. Adequate, relevant and limited to what is necessary;
5. Accurate and up to date;
6. Kept in a form which could identify individuals for no longer than is necessary and securely deleted thereafter; and
7. Processed in a manner that ensures appropriate security of the personal data.

HOW WE COLLECT YOUR DATA

We collect personal information about you in order to create and maintain adequate records in relation to your interactions with Central Funeral Services . We will collect and process personal information directly from you, or from an authorised third party.

HOW YOUR DATA IS USED

Your data is used by us for a number of interdependent purposes. These can include:-

1. Sending you publications, newsletters and updates about Central Funeral Services;
2. Conducting surveys and research;
3. Providing goods and services, including access to our facilities and services;
4. Inviting you to Central Funeral Services events;
5. Internal record keeping, including the management of any feedback or complaints;
6. Administrative purposes (e.g. in order to process a payment you have made or to administer an event you have registered for or attended); and
7. Ensuring adequate health, safety & security measures are in place while you are visiting Central Funeral Services premises.

WHY WE PROCESS YOUR DATA

As a data controller, Central Funeral Services will process your personal data under the provisions of the General Data Protection Regulation and subsequent legal provisions.
In particular, we will process your data most commonly under the following circumstances:-

1. Where we need the data to fulfil our contract with you;
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
3. Where we need to comply with a legal obligation; and
4. With your explicit consent. For any situation where we will be using your data for any further purpose, we will not do so without your explicit consent. Your consent will always be asked for freely and will involve a positive “opt-in” from you.

We may also collect and process certain “special category” data, such as information about your health, including any access issues you may have. This is to allow us to ensure that you have the best experience possible in our buildings and vehicles.
If we collect special category data about you, we will have safeguards and justification in place to allow us to process and store that data securely.

IF YOU DO NOT PROVIDE US WITH PERSONAL INFORMATION

If you do not provide us with the personal information we ask for, we may not be able to perform all or part of the contract we have entered into with.

It is also important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes or you would like to make any changes.

PROTECTING YOUR PERSONAL INFORMATION

We have in place appropriate security measures to prevent your personal information from being accidently lost, used, accessed, altered or disclosed in an unauthorised way. We limit access to your personal information to those employees and third parties who have a business need to access your data. This applies equally to paper and electronic records. We have in place procedures to deal with any security breaches and will notify you and the regulator of any suspected breach where we are legally required to do so. Further information can be found in our Data Protection Policy.

DATA SHARING

We may share your personal data with approved third parties (for example mailing services). All our third party service providers are required to afford you the same level of personal information data security as Central Funeral Services . These third parties will only process your information at our instruction and that processing will be limited to the agreed specified purposes.

HOW LONG WILL WE HOLD YOUR PERSONAL INFORMATION

We will only retain your personal information for as long as it is necessary to fulfil the purposes for which we collected it and to fulfil any legal, financial, accounting or reporting requirements.

COOKIES

Central Funeral Services uses cookies on our website to track visitor interactions. We then use the information to compile reports and to help us improve our websites. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. You can find our Cookie Policy online.

YOUR RIGHTS

You have a range of rights under data protection legislation. You have the right to:-

1. Be informed: about the collection and use of your data;
2. Access: your personal information (commonly known as a “subject access request”);
3. Rectification: if information we hold about you is wrong, please ask us to correct it;
4. Erasure: you can ask us to delete information about you;
5. Restrict Processing: you have the right to ask us to restrict or suppress the processing of your information;
6. Data portability: allows you to move, copy or transfer your data easily from one IT environment to another; and
7. Object to our processing where we rely on a legitimate interest (or those of a third party) and you object